All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
[Free Shipping on all orders over $50.]
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. (US & CANADA ONLY)
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Refunds, returns, and exchanges
All sales items are final, we don't accept returns, exchanges, store credits, or refunds on any sale items.
- Orders cannot be modified, altered or canceled once they are placed. For more information please check out our FAQ Page
- Shipping times are estimates and are not guaranteed, as there may be delays due to the holidays, and or bad weather
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.
RETURNS (IF APPLICABLE)
To process a return, please follow these simple steps:
1: Contact firstname.lastname@example.org and inform an agent about your return
2: Mail your return to:
Audiger Lashes PO
91 Rylander Blvd. Unit 7-153
Scarborough, Ontario. M1B 5M5
All return MUST be sent with a valid tracking number and be accompanied with the original packing slip.
-Lashes should be unworn, unused, in original packaging, and in the same condition that you received them.
ALL SALE ITEMS ARE FINAL! NO RETURNS OR EXCHANGES!
In addition, you will be responsible for paying for your own shipping costs for returning your item.
Once your package is received and inspected (please allow 3-7 business days), we will send you an email to notify you that we have received your returned item and will be STORE CREDIT you on all item returned to us.
Audiger Lashes does NOT provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
*Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit.*
If you refuse any shipments from audigerlashes.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit or refunds issued.
OUT OF STOCK ITEMS
If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.